Sort the first V6 box yourself > Let the 2nd V6 box upgrade itself > Install any Virgin TV 360 Mini box. Each time promised either it will be collected by. |. byrnesv. If your equipment is broken, stolen or damaged you'll need our advice on getting replacement equipment. In the event you change service or close your account, it's important that you return any equipment to us. If you don’t have a Collect+ letter we don’t need this kit back so please recycle. the enevolope they send is free. i. Then enter your email address, and click on email me my new label and follow the instructions. Networking and WiFi. We would like to show you a description here but the site won’t allow us. You can also speak with us to order a replacement SIM card via our text messaging option, just send a message to 07533 016422. Browse Virgin Media Virgin Media Community. . You’ll then be able to use your same old phone to make. away the old kit when they come round to do the upgrade. We don't send confirmation of your request to cancel. Available with M50 broadband or faster. 1 million set-top boxes and modems - of these we refurbished, repaired and reused over 700,000, meaning thatStream from Virgin Media. Hi, We actually left Virgin Media in March this year but still have the TiVo box and router. we never really used the tv box and I throw it away many months ago. If you have trouble, do a DSAR request of the recording (held up to 6 months). Manage Your Account. Stream is available for a £35 activation fee with Virgin Media’s ultrafast broadband. Options. Get the Hub ready by connecting the wires. Mobile. Existing Virgin Media customers will have to pay a fee in order. Networking and WiFi. Yet VM are now expecting Pod to be returned? thanksHello I have left Virgin Media and have been ask to return the Hub 3 which I have and will return but I have also been asked to return a - 5421522. Hi thanks for your reply - you're very welcome! Any issues, please reach out once again. . Changes to Virgin Media prices 2023. My father was previously paying around £35-40 for 1gbps with internet, now paying £75 for 1gbps, netflix, cinema, sports & telephone, he asked me to find something better in the next 10 days due to the cooling period. Kit return 5 hours ago Have waited in all. Step 3 - Label the box – a letter came with the. Seems like a very long time to be en-route. No one seems to be able to tell me what is happening with the other device on the outside of my house (i. sorry if in wrong place. We would like to show you a description here but the site won’t allow us. But they do acknowledge that seven calls seemed excessive – apparently, it was down to advisors trying to follow up. Everything you need is posted to you. I was many months ago offered WiFi Pod to counter Bathroom blackspot whilst watching VM Go. It’s easy to Click & Collect your Virgin Media order with Yodel. Often, turning the power off and on at the wall socket, the broadband Hub or TV box and checking that all the wires are plugged in securely, can get you back up and running. Posted in QuickStart, set up and connections. In your shoes I'd raise a written (postal) complaint, demanding the company refund the charge, that VM collect the equipment on a day of your choosing giving them two working weeks notice - failing which you will dispose of the equipment, and that VM pay compensation of say £60 for the repeated failure to collect the equipment and wrongfully. Re: My return Kit has not arrived If you have your own boxes, you can print your own returns label from the link provided above which can be used to return the equipment. Non-Virgin Media equipment? You can recycle your old Non-Virgin Media electrical equipment by visiting If we don't get the requested kit back, then we may charge to replace it. You'll be able to return it for free via Collect+, which operates over 5000 outlets across the UK, so you're never far from a drop off point. Returning Virgin Media equipment. Excludes broadband faults and broadband network outages. on 28-11-2022 15:15. So, whether you’re sadly leaving us or simply changing your package, we hope you’ll help us do our bit – by returning our kit so we can refurbish, reuse and recycle it wherever we can. I am now. Home Phone. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired, 2 on WiFi) Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's. . We have also have a virgin media broadband and tv package and we have a hub 3. 3. Welcome to Virgin Media, home of Superfast broadband, TV, landline & mobile deals. Go to solution. I have left virgin and been contacted to return my kit. If after rebooting, the V6, TiVo, or TV 360 box is still not working, try running a quick diagnostics check to find the root cause of the issue and how to fix it. Hi If you are going to be home for a few days then you could return the equipment by taking it to your local Collect + instead of - 4958467 - 2. Put your modem and power cord into a suitable box with proper packaging protection to ship your device back to us. My Virgin Media App. That is 56 minutes notice of a possible pick up. So VM gave me another call today, seems like another person from retentions. Hi there and welcome to Virgin Media’s Help & Support Youtube channel. Watch TNT Sports Ultimate, Virgin TV Ultra HD and apps like BBC iPlayer and YouTube. Just take it to a recycling centre, find your nearest. I sent a message and was advised on the 2nd Feb, that packaging would be sent out to me to return myself by collect+. If we don’t get the requested kit back,. They'll be able to guide you through all the relevant options so you'll be able to find the product that's exactly right for you. Remember your phone will need to be in as ‘new’ condition as possible and in its original packaging to return it. Alternatively, contact CollectPlus for help sending your package. The advantage of this would be less disruption to the property. You have arranged to pick up your equipment on three occasions. It was all done correctly, out of contract, 30 days notice, etc, and as expected they asked for their Hub 3 to be returned. We would like to show you a description here but the site won’t allow us. Intelligent WiFi is designed to automatically sort out any WiFi issues around your home without you needing to. Having left virgin media in February I have tried multiple times to get returns packaging sent for the router. Returning. When can - 5311065 - 2. Virgin Media charge a non return fee if customers fail to return their equipment at the end of their contract. Just joined. A large Virgin box has been attached to the outside wall my house without my permission. 1 x router, 2 x vm tv boxes, plus of course associated power leads remotes etc. All you need to do is pick the category that best suits the broadband problems you're having and then follow the easy step-by-step instructions on the page. I have also been reminded each. . hi. on 26-03-2023 08:51. . Check your service status and turn on text notifications for issue updates, and run tests on your Virgin Media kit to make sure everything’s performing as it should. hello007007 Posts: 149 Forumite. hello007007 Posts: 149 Forumite. I can't see how to organise a collection from their website and the Post Office won't take it. I gave the guy everything including leads and he said he only needs the box and the remote. Forum; Apps. My address is very simple to find so it is not a case of getting sent into the wrong post box either. My Virgin Media App. You’ll just need to speak with an advisor so they can get everything set up on the account ready for the new SIM. Virgin Media charge a non return fee if customers fail to return their equipment at the end of their contract. Help with a refund for a bereaved account. Virgin Media Help - Get help, tips and advice to m. 0 Kudos. Having read the forums recently I thought I would get on top of this before the fines and threatening emails start. As subject. It's at least 7 years old! We would love. @jp1955 This is really a problem for the previous tenant or the landlord depending on which was the VM account holder. Browse Virgin Media Virgin Media Community. 00 am this morning I get a text and email asking me to please return unused equipment. We would like to show you a description here but the site won’t allow us. I cancel my subscription during the cool off period even before the kit arrived. None of the dates for collection were acceptable. Account - Cable. Virgin TV V6 Box, Virgin TV 360 Box, Virgin TV Stream Box, Hub 4, Hub 5, Powerline Wi-Fi, Powerline Ethernet, Wi-Fi Booster, Wi-Fi Pod, and. couldn't see where best to post this. Posted in Managing Your Account - Cable. Please can you confirm that the £40 c. Account - Mobile. QuickStart, set up and connections. 3. how to install virgin broadband hubhow to install phonehow to return your kitHi I gave notice to cancel all vm services a number of weeks ago, but as yet i have not still received packaging to return kit. uk with your account number and area code (off the top of your bill) and your returns pack will arrive in 7 to 10 days. Virgin Media's vouchers provide television and smartphone enthusiasts in the United Kingdom with discounts on broadband services, Virgin Mobile plans, and more. Would it be possible to send a returns pack out to them? They don't remember their account number so can't use the online formYou can dial 150 from your virgin media home phone or dial 0345 454 1111 from any other phone. That’s because while you're with us, you rent your kit, rather than own it. The webpage should be updated shortly with the list of equipment that currently needs returning which is -. Manage Your Account. I've phoned VM today that after my broadband contract ends on Feb 3 that I won't be renewing. I guess the first lady I talked to misinterpreted it. Hi, I have had an email confirming my kit will be picked up on 8th December but before this has happened I have received a bill for £65 for non-return of kit! Today I have put the kit into the return packaging and taken it to a pick-up point. |. They can also use your home’s electrical wiring to transmit the signal, like our Powerline Boosters. The box was posted as instructed at the start of March and the last update on the Yodel website is March 8th where it says that it was "Processed at National Hub " but as. . . . Tivo. Now all a sudden at 03. 1) False representation - the boxes don't work unless supplied directly by VM to a customer. @Hannahman wrote:. So I can help, I will send you an invite into a private,. My Account; My Bills; My Apps; Upgrades; Service Status; Virgin TV Anywhere; Mobile Your Account. Thanks,Virgin Media say its customer care team may contact customers after they’ve cancelled to try and ‘address the reasons why they’re leaving’ and once again, try and offer a ‘new package that best meets their needs. Virgin have now made 2 appointments to collect a return kit and failed to turn up on both occasions, not great when you've stayed in all - 5389865. When you see the ‘starting up’ screen, you can pull the tab out of the remote. Hi Moderators, Hope you can help, I keep receiving emails from Virgin stating that they are awaiting the return of kit that I am still using as I have moved my services to a new address. I had a message about collecting my kit. correctly to the Virgin Media wall socket, please follow these instructions to get set up. Account - Cable. however, I have a splitter with 4 connection. This includes: The Stream box. Step 1 - Empty the new equipment out the box – when you receive the QuickStart kit. At least 30Mbps download speeds in every room or £100 one-off credit. If you have recently joined us and have non-Virgin Media equipment* from a previous provider or older Virgin Media equipment and wish to send it to us for recycling. VIRGIN MEDIA customers need to be aware of a dangerous new scam designed to trick those already impacted by the ongoing fibre broadband and phone outage across parts of the UK by trying to scam. 0 once you have your Quickstart box. in the box it gives. Make sure to take our kit with you when you move. Joining in. Virgin collected my equipment early last year. Not solved either. . Well, I have some potentially good news for you, as Virgin Media O2 has just gone and announced a huge upgrade for one of its key channels for existing customers. All our services will be set up so, once you’re in your. Hi dibitontofabio, Thank you for reaching out to us in our community and welcome, really sorry to hear you were unable to return equipment due to not receiving the returns kit after many call and that you are no longer in the UK and unable to. We would like to show you a description here but the site won’t allow us. Virgin Media; My Virgin Media. Alternatively, visit virg. your Boosters are paired. Virgin have now made 2 appointments to collect a return kit and failed to turn up on both occasions, not great when you've stayed in all day waiting! Unacceptable yet again! At present it is more convenient to arrange a collection so very disappointed promises are broken. Further exclusions & legal stuff apply. From other posts it seems that VM has finally recognised the legal requipment to collect all their electronic equipment and not just the items they might re-use. 35 minutes ago. 2 will be able to show programmes in 4K Ultra HD format from the Virgin TV V6 box. If there is any extra credit left in your account, you will get the refund through check via post in a few weeks. Existing Virgin Media customers will have to pay a fee in order. . Hi, I've recently requested the hub 5 and I was very clear when I asked how to return the hub 4. If you requested a return kit from Sprint and haven't received it or maybe even misplaced it, you can request a new one online. Chatter and. Virgin Mobile. I realise that Virgin Media are under no obligation to treat a past customer as a new customer, but realistically, if I leave Virgin and then re-join a few weeks later, will they turn me down for a introductory deal?. Switch on your TV, then using your own TV remote press the Input, AV or Source button. Virgin Media Verified account. No setup fee. Options. When can I - 5311065. Available with M50 broadband or faster. Virgin Phone Switchover. We would like to show you a description here but the site won’t allow us. Having left virgin media in February I have tried multiple times to get returns packaging sent for the router. If you have your own boxes, you can print your own returns label from the link provided above which can be used to return the equipment. Your experience matters. That’s why we have a dedicated team to help you with this and answer any other questions you might have. Networking and WiFi. They have emailed to see someone is in the area and to book a collection date. Steveiow. The clerk will print the return label and process your return. Sign in . Hi. You can return our kit at no extra cost. returns. Virgin Media kept sending me false bills and ruined my credit report! in Managing Your Account - Cable 2 weeks ago; Confused about recent bill in Managing Your Account - Cable 3 weeks ago; Multiple emails asking me to return kit despite my contacting to say I am not leaving virgin in Managing Your Account - Cable 4 weeks agoNormally, we ask you to return your kit. I am now located in Scotland and I asked for the return kit to be sent to a different address way before the discontinuation of my service. Just come back nearer to your delivery date – then as soon as a link is displayed, you can track your order. However, I received a text message saying that I did not schedule a return yet. We would like to show you a description here but the site won’t allow us. Subscribe to RSS Feed; Mark as New; Mark as Read; Subscribe; Printer Friendly Page; Flag for a moderator 01-10-2018 08:00. They told me I needed to return the equipment or I would have to pay a fine. 0 Kudos Reply. Returning a V6 box. These include: Super Hub 2ACI have a very old TV box. 0 once you have your Quickstart box. I am now located in Scotland and I asked for the return kit to be sent to a different address way before the discontinuation of my service. we provide and how you are permitted to use those . Will this late return be acceptable as I've tried contacting Virgin but just spoke with the bot & got nowhere. Y’all are right to be suspicious though!Scroll down and click on create new label. Have been told that some customers have been charged when not returning equipment, however. Pack our kit. 1. So why should I not recyle them instead ??? (not a serious question, but I am interes. TVs across the UK are getting hyped for the arrival of Stream from Virgin Media. No setup fee is available on all bundles, broadband & phone, and broadband only packages. Visit Virgin Media to find out more. . You can, if you prefer, print your. we never really used the tv box and I throw it away many months ago. In. Security matters. So just wanted this on record. Browse Virgin Media Virgin Media. I am very concerned that I cancelled service and was told return boxes would be with me in 10 days and it’s now been over 3 weeks, how can - 5146250. How long ago did you send the kit back? Most importantly, do you have the receipt/tracking no. Remember. What happens with this please? I'm intending to. And finally, if you’re moving home, you need to close an account due to bereavement or critical illness or you’re worried about the cost of living - check our pages for more help, you do have other options rather than cancelling. on 25-11-2022 12:11 Hi, Just recently upgraded from Tivo 500GB box to TV360. My Virgin Media App. They said it should be 30 days to return so basically I hav. . If you're leaving Virgin Media, it will send you a postal. We will send pre-paid packaging to the service address (unless specified and arranged otherwise) which you should receive around 10 days after your disconnection date for any equipment we have requested to be returned. I handed the new Hub 4 to the pickup shop (Collect+ Point) on the 29th of December, using the return label provided in the return kit. in the box it gives you a returns label to post the old kit back. Options. Kind regards, Ilyas. When you switch, you’ll be provided with an adapter, which you can use to plug your phone into the Hub – that’s all there is to it. Push the white cable (from the old Hub) into the back of the new Hub. Upgrading V6 boxes to 360. If we don’t get the requested kit back, then we may charge to replace it. That’s why we’re currently getting in touch with our broadband, TV and home phone customers, by letter or email, to explain why our prices are increasing. Step 2 - Reuse the same box – place the old kit in the tray and the other bits (remote control, power cables) in the smaller compartments, then close the lid and secure the box shut with the red clips. 34 and that this would be taken by direct debit. If there is a BT line (or sky or Talktalk etc) you could look at Talk Talk/BT etc "fibre" (aka fttc - fibre to the cabinet) if it's available otherwise you might be stuck with Adsl which wouldn't be as quick as Virgin. 1 goes to electricity, 2 goes the Hub, 3 goes to the TV box and 4 come from the socket. O2 shop or local council recycle yard. Stream is the new plug and play TV box from Virgin Media that lets you pick and choose your entertainment each month – and only pay. I have today 11th feb had the same original email we need to collect your kit. . They have just told me to take it to a recycling centre. We would like to show you a description here but the site won’t allow us. After a week kit wasn't delivered and I contacted again the live chat asking for explanations and I've been told that no kit has been requested at my. Virgin Media services are only available in eligible Virgin Media network areas. Please, expect a private message from me here shortly, so I can have a further look and help out. The tracking on Yodel says its still en-route. . Go to solution. They clarified it and said that Feb 3rd is actually the day when the kit is dispatched, and not the deadline. Switched. Virgin Media;. What happens if you don’t return your Virgin Media equipment? If you are leaving Virgin Media or changing your services your kit will need to be returned, and we will notify you via text and email. we cancel our virgin media account after 18 months as we did not have good broadband speeds. on 01-03-2023 08:38. My Virgin Media app: Requires compatible Android 7. We would like to show you a description here but the site won’t allow us. My Virgin Media. Stay safe online. Hope this helps clarify things!Using a how-to video and clear help guides to upgrade or install your new TV, home phone and broadband service yourself. 4. After canceling your service, you need to return the Virgin media kit. It’s because the reconnection team says the request cannot be processe. Hi mikeratkins, thanks for posting and welcome to our community. Problem: Returning Hub 4. For full instructions on how to return any of our kit, please see here and all instructions should be available there. At 80mmx16mm, it’s really tiny, especially when compared to existing boxes from Virgin Media and Sky. I second this . End day it's virgin media's equipment. Watch in more rooms with 4K-ready Virgin TV 360 Mini boxes. QuickStart, set up and connections. Your experience matters. . Alessandro Volta In response to MattL3. On our wavelength In. How long does it normally take for a V6 box to be returned ? I returned a V6 box to Virgin on 07/03/23 @ 14:46 and im still receiving texts and emails asking me to return it. kit not collected . Once we cancel we got a letter asking us to. H. Hi, last month I upgraded to hub 5 from a hub 3 because of getting gig1 Wi-Fi. I have been sent a CollectPlus returns label but there is no CollectPlus facility in my town. That would be. I cancelled Virgin and was told in WhatsApp and on My Virgin Media that my last bill was £4. Prior to moving out I already called Virgin Media and they said there is no need to order the returns equipment since an engineer(?) will pick it up for me. No setup fee is available on all bundles, broadband & phone, and broadband only packages. It still hasn’t arrived! Having wasted another 1 hour 30 minutes on hold this afternoon after receiving another email threatening charging me for kit that I am very happy to send back - I am well and truly fed up with virgin mediaI used to live in London and since I had to move home I chose to discontinue my broadband. I've posted the router return via Yodel on the 3rd of January, but I am still receiving emails that the kit was not returned and that a charge will be added to my account in 9 days. To return your equipment, simply click the link and follow the instructions. The returns packaging is sent via Yodel and you should receive this within 10 workings days of your disconnection date or within 10 working days of your request. And we know our customers, like you, are too. Given all the UK calls are recorded it will be verified that she told me to Bin it. I am going to send you a private message. I'm a moderator/staff could pick this up and follow up, that would be great. Please follow this link to create a new pre-paid label to return it to us. The returns packaging is sent via Yodel and you should receive this within 10 workings days of your disconnection date or within 10 working days of your request. And now I'm getting chased up. Providing everything is set up correctly on your account you should receive an email via an automated system when processing your disconnection. Virgin Media want their box back - i dont have it. on 25-11-2022 12:11. There was no label in the box but searches revealed that I could recycle via. The . Your experience matters. If the kit remains missing, then you'll be charged - pay the charge, raise a written postal complaint demanding they refund the charge. Virgin Media. If you fail to return or make available the equipment for collection within the given notification period for any reason, we are entitled to charge you for the replacement cost or reasonable recovery costs of the equipment – any Equipment Return Charge will be. I have not received the return kit I was promised in order to return VM equipment. Equipment Recycling policy | Reusing and recycling our kit At Virgin Media we’re working hard to make sure old customer equipment is disposed of. Up to 3 WiFi Pods if needed. Any returns emails are automated and will contain any equipment that you have registered to. Select the correct HDMI input for your box. I’ve arranged for virgin media to collect my kit as I cancelled my contract with them. The impossible task of fitting Virgin Media kit in the returns box . Access Amazon Prime and Netflix (when you subscribe) and more when you play them on our Virgin TV 360 boxes. Have been told that some customers have been charged when not returning equipment, however included with the TV360 box have a leaflet stating please recycle your old kit. Either Virgin should make their returns requirements MUCH clearer or accept that old equipment may not be returned to them. Some individual customers have claimed on here to have negotiated their own new customer 'return' deals in a shorter time. That has been confirmed and was going to arrive in 3 working days. Networking and WiFi. We would like to show you a description here but the site won’t allow us. The webpage usually list which items need returning, however it doesn't at present. Returning some Virgin Media kit? We’ll show you how to put together your packaging and get everything wrapped up, so it reaches us safe and sound. services. My sister left Virgin Media in January 2023. agreement. I know they aren't bothering with collecting the older non-Tivo boxes but surprised they don't want Tivo boxes back. Virgin Media want their box back - i dont have it. My Virgin Media App. I've been asked to return my previous Stream box after cancelling then reactivating the service. correctly to the Virgin Media wall socket, please follow these instructions to get set up. Phone. I the queued in the support line for ages, got only to a WhatsApp agent, and they had to schedule me in AGAIN. I recently signed up for Virgin Broadband. We recently sent you a new piece of equipment to replace the equipment you currently had and now you have this connected to our network we need you to return the old equipment back to us. Stay safe online. SpeedWe would like to show you a description here but the site won’t allow us. Yup this is another completely broken VM process. You can of course order your own here if you can return it to. We would like to show you a description here but the site won’t allow us. Labels: My Account; hub 3. Also you might struggle TV wise. Hi, I was told a return kit was being sent for my Hub 4 back on 13th Sept but nothing has arrived and we're moving out next week. Joining in. Hello. John-----I do not work for VM. They were not required to return it but were asked to recycle it correctly. I did this, using their pre-paid packaging and have a tracking confirmation that the package was received by VM three days ago. It still hasn’t arrived! Having wasted another 1 hour 30 minutes on hold this afternoon after receiving another email threatening charging me for kit that I am very happy to send back - I am well and truly fed up with virgin mediaHi All I want to comminucate this big issue. Currently equipment returns have been paused due to lockdown. We would like to show you a description here but the site won’t allow us. A relative of ours recently passed away, they had virgin and were sent a new Hub 4 a while ago. Entertain me;. My V6 box has been replaced by a 360 and 2 days later I. . The contract was for 12 months and at the end of the contract I cancelled it. But as the government advice is to stay home, we don’t want to ask customers to venture outside to post kit back to us. We would like to show you a description here but the site won’t allow us. Our fibre-powered, fastest-ever TV experience, now with super-clever Voice Search and Control and personal Profiles. . If a customer does not return their equipment within 14 days of their contract end date, they will be subject.